Stagely Ltd Privacy Policy

This privacy notice outlines how Stagely Ltd ('we', 'our', 'us') collects, uses, and protects your personal information when you use our app and services.

Our contact details

Email daniel@stagely.app

What information we collect, use, and why

We collect and use the following information to provide and improve our services:

• Names and contact details: to create and manage your account, provide customer support, and communicate with you

• Email addresses: for account creation, login, and notifications

• User-generated content: including photos, reviews, ratings, likes, check-ins, and comments related to theatre shows

• Theatre shows attended and interested in, including location and date: to provide personalised recommendations and timeline features

• Marketing preferences: to send you relevant updates and offers

• Website and app user journey information: to enhance user experience and functionality

• IP addresses: to improve security and prevent fraud

• Device information: to ensure app compatibility and performance

We may also collect and display information about theatre shows from public sources or contributed by our users.

Special Category Data Collection

We collect and use some additional information that is considered "Special Category Data" under the UK GDPR. Providing this information is entirely voluntary. This includes:

• Demographic information: This may include your ethnicity, disability status (physical, mental, or neurodivergent), and sexual orientation. We collect this information to support theaters and help them understand their audiences better. However, providing this information is entirely voluntary.
  
  

• Health information: We may collect limited health information if you choose to share it in user-generated content (e.g., by highlighting you have accessibility needs).

Lawful basis

Our lawful basis for collecting and using personal information are:

• Consent: for sending marketing communications and personalized recommendations

• Performance of a contract: for providing our services, processing payments, and managing user accounts

• Legitimate interests: for improving our services, ensuring security, and preventing fraud

• Legal obligations: for complying with legal and regulatory requirements

Where we rely on your consent, you have the right to withdraw it at any time.

Where we get personal information from

• People directly

• Publicly available sources

Data Retention and Security

Data Retention: We retain personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Specific retention periods are as follows:

• User account information: retained as long as your account is active.

• Transaction data: retained for 7 years for tax and accounting purposes

• Marketing data: retained until you opt-out or withdraw consent

• User-generated content: retained indefinitely unless you request its deletion

• Special Category Data: We retain Special Category Data for a maximum of 3 years after you last use Stagely or withdraw your consent.

Data Security: We implement robust technical and organizational measures to protect your data, including encryption, access controls, and regular security audits.

Who we share information with

We may share anonymized and aggregated data with third-party analytics providers to improve our services. We will never share your personal information with marketing partners without your explicit consent.

Data processors

Amazon Web Services, Inc. ('AWS')

We use AWS for data storage and processing. AWS acts as our data processor, storing and processing your data on our behalf. AWS ensures compliance with applicable data protection laws and implements robust security measures to protect your data.

Other organisations

• Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place, such as ensuring transfers are to countries deemed to provide an adequate level of data protection

Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Security Breach Notification

In the event of a data breach that compromises your personal information, we will notify you as soon as reasonably practicable and take appropriate steps to mitigate the risk.

By using Stagely, you consent to the collection and processing of your personal information, including Special Category Data if volunteered, as outlined in this privacy policy.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 December 2024